Frequently Asked Questions (FAQs)
Welcome to our FAQ section.
Here you’ll find answers to the most common questions about our travel services, bookings, and policies. If you need further assistance, please feel free to contact us directly.
Booking & Reservations
How do I make a booking?
You can book directly through our website, by phone, or by visiting our office. Once payment is confirmed, you will receive a booking confirmation by email or WhatsApp.
Can I book for a group?
Yes, we offer special group packages for families, companies, and organizations. Please contact us for customized quotations.
Do I need to pay in full when booking?
A deposit may be required to secure your booking. The balance must be paid according to the package terms, usually 30 days before departure.
Payment & Refund
What payment methods do you accept?
We accept bank transfers, credit/debit cards, and select e-wallets.
Are all payments refundable?
Refund eligibility depends on the type of booking and supplier policies. Please refer to our Refund Policy for details.
How long does it take to receive a refund?
Approved refunds are usually processed within 14–30 working days.
Travel Documents
Do I need a passport to book?
You need a valid passport for international travel. For some bookings, passport details may be required at the time of reservation.
Can you assist with visa applications?
Yes, we provide visa assistance services. However, visa approval is entirely at the discretion of the respective embassy/consulate.
What happens if my visa is rejected?
Visa fees are non-refundable. Package refund eligibility depends on supplier terms.
Packages & Services
Do you offer tailor-made packages?
Yes, we can customize itineraries for families, corporate groups, honeymooners, or religious pilgrimages.
Are airport transfers included?
This depends on the package. Please check your itinerary or confirm with our travel consultant.
Can I request special meals or assistance during travel?
Yes, we can make special requests such as vegetarian meals, wheelchair assistance, or child-friendly arrangements, subject to airline and hotel availability.
Changes & Cancellations
Can I change my travel date after booking?
Changes depend on airline, hotel, and tour operator policies. Additional fees may apply.
What if my flight is canceled by the airline?
In this case, we will assist you in rebooking or claiming a refund, subject to airline rules.
What if I cancel my trip last minute?
Last-minute cancellations may not be refundable. Please refer to our Refund Policy page.
Safety & Insurance
Do you provide travel insurance?
Yes, we highly recommend purchasing travel insurance for medical, trip cancellation, and lost luggage protection.
Is it safe to travel to my chosen destination?
We monitor official travel advisories and recommend only destinations considered safe. However, final travel decisions remain your responsibility.